Plasticband, a leading Spanish company in the manufacture of packaging machinery, such as strapping equipment, film, and pallet wrapping (manual and automatic), has consolidated its presence in international markets. With a highly active and dynamic sales team led by executives like Gerard, the company faced challenges related to the efficient management of commercial information and administrative tasks.

Challenges Faced by Daialog

The sales team at Plasticband, like many other B2B companies, relied on manual processes to record data after each meeting. For Gerard, a sales executive with numerous client visits and event participations, this meant having to manually input the information gathered into the CRM at the end of the day. This task not only required significant effort but also took time away from developing other key activities, such as planning future visits or preparing proposals.

The Solution: Daialog, the Conversational CRM

Since implementing Daialog, the AI-powered conversational CRM, Plasticband has transformed its way of working. After each meeting with a client, Gerard simply records a voice note, which Daialog automatically transcribes and synthesizes into text. The system conversationally organizes pending tasks, allowing him to manage his schedule much more efficiently.

Impact Metrics:

• 90% Reduction in Administrative Task Time: Before Daialog, Gerard spent an average of 2-3 hours daily entering information into the CRM, reviewing notes, and organizing his agenda. With Daialog, this time has been reduced to less than 20 minutes a day, enabling him to focus on more strategic business interactions and closing sales.

• Over 30% Increase in Productivity: Thanks to the automation of repetitive tasks, Gerard has increased the number of client visits and meetings by 30% weekly. He can now spend more time interacting directly with clients and prospects, improving his sales results.

• Immediate Accuracy and Accessibility: Daialog not only transcribes and organizes information in real time but has also improved the accuracy of commercial records by 100%, eliminating human errors and ensuring that all relevant details from meetings are immediately accessible to Gerard and his team.

• Optimized Sales Cycle: Daialog’s task management system has allowed Gerard to shorten follow-up times, reducing the sales cycle by 15%, facilitating decision-making and closing deals more quickly.

Key Results Achieved by Plasticband

• Complete Automation of Repetitive Tasks: Gerard no longer has to worry about taking notes or entering data into the CRM at the end of the day. Daialog manages the entire workflow, from transcribing notes to organizing pending tasks.

• Conversational Task Management: Daialog not only transcribes information but also acts as a personal assistant, organizing reminders, follow-ups, and tasks conversationally, ensuring that no detail is overlooked.

• Time Savings, Better Performance: By eliminating manual tasks, Plasticband’s sales team has gained approximately 10 hours of productive work per week.

Gerard’s Testimonial on the Impact of Daialog

“With Daialog, my way of working has completely changed. I no longer waste hours at the end of the day organizing information or managing pending tasks. Daialog allows me to focus on what matters most: the clients. The time savings and clarity with which I can access information when I need it are incredible.”